Examining the influence of organizational commitment on service quality through the lens of job involvement as a mediator and emotional labor and organizational climate as moderators-Reference-Cited by-同舟云学术

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Examining the influence of organizational commitment on service quality through the lens of job involvement as a mediator and emotional labor and organizational climate as moderators

Published:2024-01 Issue:2 Volume:10 Page:e24130
ISSN:2405-8440
Container-title:Heliyon
language:en
Short-container-title:Heliyon

Author:

Lo Ying-Chen^ORCID,Lu Chongfeng,Chang Ya-Ping^ORCID,Wu Shu-Fen

Publisher

Elsevier BV

Reference106 articles.

1. Notes on the concept of commitment;Becker;Am. J. Sociol.,1960

2. New work attitude measures of trust, organizational commitment and personal need non-fulfilment;Cook;J. Occup. Psychol.,1980

3. Profiling teachers' sense of professional identity;Canrinus;Edu. al Studies.,2011

4. Effects of stress, LMX and perceived organizational support on service quality: mediating effects of organizational commitment;Garg;J. Hospit. Tourism Manag.,2014

5. Modelling internal communications in the financial services sector;Asif;Eur. J. Market.,2000

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Influence of academic leadership on organizational commitment of faculty members in private sector universities: mediating role of work engagement;Quality Assurance in Education;2024-08-07

2. Job satisfaction and organizational commitment in Peruvian basic regular education teachers: A correlational study;Salud, Ciencia y Tecnología - Serie de Conferencias;2024-04-30

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