Perception-satisfaction based quality assessment of tourism and hospitality services in the Himalayan region: An application of AHP-SERVQUAL approach on Sandakphu Trail, West Bengal, India

Author:

Bhattacharya Payel,Mukhopadhyay Adrika,Saha Jayanta,Samanta Bhaskar,Mondal Manas,Bhattacharya Subhasis,Paul Suman

Publisher

Elsevier BV

Subject

Nature and Landscape Conservation,Geology,Urban Studies,Social Sciences (miscellaneous),Development,Geography, Planning and Development

Reference64 articles.

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3. Service quality dimension and customer satisfaction: An empirical study in the Malaysian hotel industry;Amin;Services Marketing Quarterly,2013

4. Anandabazar (2022). Kemon ache Banglar Uccotomo stan Sandakphu? Anit Thapa visited with his GTA members [GTA members visited to the Bengal highest place Sandakphu for assessing the ground situation]. Retrieved from https://www.anandabazar.com/west-bengal/north-bengal/gta-ceo-anit-thapa-visited-sandakphu-along-with-gta-officers-dgtld/cid/1381555.

5. Antenatal health care: A literature review of antenatal and postnatal health care utilization in Pakistan;Asim;The Professional Medical Journal,2017

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