Assessing the municipal service quality of residential neighborhoods based on SERVQUAL, AHP and Citizen’s Score Card: A case study of Dhaka North City Corporation area, Bangladesh-Reference-Cited by-同舟云学术

Assessing the municipal service quality of residential neighborhoods based on SERVQUAL, AHP and Citizen’s Score Card: A case study of Dhaka North City Corporation area, Bangladesh

Published:2021-09 Issue:3 Volume:10 Page:179-191
ISSN:2226-5856
Container-title:Journal of Urban Management
language:en
Short-container-title:Journal of Urban Management

Author:

Afroj Sadia,Hanif Fahmida^ORCID,Hossain Muntasir Bin,Fuad Nafis,Islam Ishrat,Sharmin Nusrat,Siddiq Fariba

Publisher

Elsevier BV

Subject

Public Administration,Urban Studies,Geography, Planning and Development

Reference65 articles.

1. Citizens’ satisfaction with municipal services: A case of bharatpur municipality;Adhikari,2011

2. Urbanization and environmental concept of Dhaka city, Bangladesh;Akharuzzaman,2014

3. Evaluation of municipal services in selected wards of Dhaka city corportion: citizen’s perspective;Akther;Theoretical and Empirical Researches in Urban Management,2009

4. Assessment of sanitation service quality in urban slums of khulna city based on SERVQUAL and AHP model: A case study of railway slum, khulna, Bangladesh;Alam;Journal of Urban Management,2019

5. Urban sustainability assessment framework development: The ranking and weighting of sustainability indicators using analytic hierarchy process;Ameen;Sustainable Cities and Society,2019

Cited by 17 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The Capacities and Sustainability of Croatian Cities in Performing Municipal Services;Sustainability;2024-08-24

2. Measuring total productive maintenance success: a new industrial evaluation using fuzzy SERVQUAL;Journal of Industrial and Production Engineering;2024-07-11

3. Service quality gap in Ethiopia: expected and perceived services in the public sector;Cogent Social Sciences;2024-05-31

4. Examining Citizens’ Expectations and Perceptions About Service Quality in Public Sector: Adapting a Hybrid Public Service Quality Model to the Local Context;Journal of Nonprofit & Public Sector Marketing;2024-05-20

5. Undergraduates’ expectations from the educational program “Rural Development Project Management”;BIO Web of Conferences;2024