Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic-Reference-Cited by-同舟云学术

Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic

Published:2022-04 Issue: Volume:75 Page:101336
ISSN:0957-1787
Container-title:Utilities Policy
language:en
Short-container-title:Utilities Policy

Author:

Chuenyindee Thanatorn,Ong Ardvin Kester S.,Ramos Jon Pauline^ORCID,Prasetyo Yogi Tri^ORCID,Nadlifatin Reny,Kurata Yoshiki B.,Sittiwatethanasiri Thaninrat

Publisher

Elsevier BV

Subject

Management, Monitoring, Policy and Law,Sociology and Political Science,Development,Business and International Management

Reference68 articles.

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3. Re-evaluation of the healthcare service quality criteria for the COVID-19 pandemic: Z-number fuzzy cognitive map;Babroudi;Appl. Soft Comput.,2021

4. The effect of service quality on customer satisfaction in an automotive after-sales service;Balinado;J. Open Innov.: Technol. Market Complex.,2021

5. Analysis of SERVQUAL application to service quality measurement and its impact on loyalty in Ghanaian private universities;Banahene;J. Manag. Strat.,2017

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4. A comprehensive analysis of service quality: a systematic literature review;Total Quality Management & Business Excellence;2024-06-05

5. Examining Citizens’ Expectations and Perceptions About Service Quality in Public Sector: Adapting a Hybrid Public Service Quality Model to the Local Context;Journal of Nonprofit & Public Sector Marketing;2024-05-20