Customer Satisfaction
Author:
Publisher
Elsevier
Reference12 articles.
1. Conflict in the marketplace: Explaining why products fail;Folkes,1990
2. The American Customer Satisfaction Index: Nature, purpose and findings;Fornell;Journal of Marketing,1996
3. Corporate governance and management practices: Stakeholder involvement, quality and sustainability tools adoption;Gnan;Journal of Management & Governance,2013
4. The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention;Gustafsson;Journal of Marketing,2005
5. A framework for comparing customer satisfaction across individuals and product categories;Johnson;Journal of Economic Psychology,1991
Cited by 2 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Effects of service quality and customer satisfaction on loyalty of bank customers;Cogent Business & Management;2021-01-01
2. Smart City Transportation Services, Customer Satisfaction and Impact on the Quality of Life;Smart Technologies and Innovation for a Sustainable Future;2019
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