Author:
Chang Hsin Hsin,Wong Kit Hong,Fang Po Wen
Subject
Information Systems and Management,Arts and Humanities (miscellaneous),Developmental and Educational Psychology,Information Systems,Management Information Systems
Reference51 articles.
1. Pre-implementation attitudes and organizational readiness for implementing an enterprise resource planning system;Abdinnour-Helm;European Journal of Operational Research,2003
2. Web site customer orientations, web site quality, and purchase intentions: the role of web site personality;Amit;Journal of Business Research,2008
3. The impact of technological and organizational implementation of CRM on customer acquisition, maintenance, and retention;Becker;International Journal of Research in Marketing,2009
4. Customer Relationship Management: New Ways of Keeping the Customer Satisfied;Bodenberg,2001
5. Managing customer relationships in the e-business world: how to personalize computer relationships for increased profitability;Bradshaw;International Journal of Retail and Distribution Management,2001
Cited by
41 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献