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The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust

  • Published:2021-01 Issue: Volume:25 Page:123-135
  • ISSN:2352-5509
  • Container-title:Sustainable Production and Consumption
  • language:en
  • Short-container-title:Sustainable Production and Consumption

Author:

Islam Tahir,Islam Rauf,Pitafi Abdul Hameed,Xiaobei Liang,Rehmani Mahmood,Irfan Muhammad,Mubarak Muhammad Shujaat

Funder

China Postdoctoral Science Foundation

Publisher

Elsevier BV

Subject

Industrial and Manufacturing Engineering,Renewable Energy, Sustainability and the Environment,Environmental Chemistry,Environmental Engineering

Reference127 articles.

1. A scale for measuring consumer perceptions of corporate social responsibility following the sustainable development paradigm;Alvarado-Herrera;J. Business Ethics,2017

2. The entrepreneurship of resource-based theory;Alvarez;J. Manag.,2001

3. Corporate social responsibility, customer loyalty and brand positioning;Akbari;Soc. Responsibil. J.,2019

4. Corporate Social Responsibility strategies in the utilities sector: A comparative study. Sustainable;Arena;Prod. Consum.,2019

5. Implementing responsible business behavior from a strategic management perspective: Developing a framework for Austrian SMEs;Avram;J. Busi. Ethics,2008
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