Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale-Reference-Cited by-同舟云学术

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Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale

Published:2015-06 Issue:6 Volume:5 Page:497-504
ISSN:2221-1691
Container-title:Asian Pacific Journal of Tropical Biomedicine
language:en
Short-container-title:Asian Pacific Journal of Tropical Biomedicine

Author:

Li Min,Lowrie Douglas Bruce,Huang Cheng-Yu,Lu Xiang-Chan,Zhu Ying-Chu,Wu Xing-Hua,Shayiti Mayila,Tan Qiong-Zhen,Yang Hua-Ling,Chen Si-Yuan,Zhao Pan,He Sheng-Hua,Wang Xiu-Rong,Lu Hong-Zhou

Publisher

Medknow

Subject

Biochemistry, Genetics and Molecular Biology (miscellaneous)

Cited by 56 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Measuring total productive maintenance success: a new industrial evaluation using fuzzy SERVQUAL;Journal of Industrial and Production Engineering;2024-07-11

2. Spherical Fuzzy Multicriteria Decision Making for Evaluating Healthcare Service Quality of Hospitals During the Global Pandemic;International Journal of Computational Intelligence Systems;2024-04-29

3. Measuring the impact of dental service quality on revisit intention using an extended SERVQUAL model;Frontiers in Oral Health;2024-04-12

4. Exploring Inpatients’ Perspective: A Cross-Sectional Survey on Satisfaction and Experiences in Greek Hospitals;Healthcare;2024-03-14

5. CIRMQUAL: a conceptual framework of healthcare service quality;The TQM Journal;2024-02-26

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