1. Fundamentals of nursing: standards and practice;DeLaune,1998
2. In doc we trust: building rapport with young patients takes time and skill;Kennedy;WMJ,2000
3. A review of therapist characteristics and techniques positively impacting the therapeutic alliance;Ackerman;Clin Psychol Rev,2003
4. Therapeutic relationships re-defined;Cole;Occup Ther Ment Health,2003
5. Six steps to patient rapport;Spink;AD Nurse,1987