Effect of AI counsellor’s nonverbal immediacy behaviour on user satisfaction: serial mediation of positive expectancy violation and rapport-Reference-Cited by-同舟云学术

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Effect of AI counsellor’s nonverbal immediacy behaviour on user satisfaction: serial mediation of positive expectancy violation and rapport

Published:2024-06-14 Issue: Volume: Page:1-17
ISSN:0144-929X
Container-title:Behaviour & Information Technology
language:en
Short-container-title:Behaviour & Information Technology

Author:

Namkoong Min¹^ORCID,Park YounJung²^ORCID,Lee Seyoung¹^ORCID,Park Gain³^ORCID

Affiliation:

1. Department of Media and Communication, Sungkyunkwan University, Seoul, South Korea

2. Global Convergence Content Research Center, Sungkyunkwan University, Seoul, South Korea

3. Department of Journalism and Media Studies, New Mexico State University, Las Cruces, NM, USA

Funder

Ministry of Education of the Republic of Korea

National Research Foundation of Korea

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/0144929X.2024.2367691

Reference77 articles.

1. The effect of gender stereotypes on artificial intelligence recommendations

2. Andersen, P. A., and J. F. Andersen. 2005. “Measurements of Perceived Nonverbal Immediacy.” In The Sourcebook of Nonverbal Measures: Going Beyond Words, edited by V. Manusov, 113–126. Mahwah, NJ: Lawrence Erlbaum Associates.

3. Body Cues, Not Facial Expressions, Discriminate Between Intense Positive and Negative Emotions

4. Application of Artificial Intelligence and Big Data for Fighting COVID-19 Pandemic

5. Smiling AI agents: How anthropomorphism and broad smiles increase charitable giving

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