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2. Process visualization: Getting the vision right is the key;Barrett;Information Systems Management,1994
3. Rebuilding behavioural context: Turn process reengineering into people rejuvenation;Bartlett;Sloan Management Review,1995
4. Bennis, W. (Ed.), 1992. Leaders on Leadership: Interviews with Top Executives. Harvard Business Review.
5. Bennis, W., 1994. On Becoming a Leader. Addison-Wesley, Reading, Mass.