Comparing the outcome of two different procedures to handle complaints from a patient's perspective

Author:

Friele Roland D.,Kruikemeier Sanne,Rademakers Jany J.D.J.M.,Coppen Remco

Publisher

Elsevier BV

Subject

Law,General Medicine,Pathology and Forensic Medicine

Reference25 articles.

1. Patients' complaints about medical practice;Daniel;The Medical Journal of Australia,1999

2. Patient complaint systems in health care a comparative study between the Netherlands and Sweden;Nordlund;European Journal of Health Law,1999

3. Handling complaints in health and social care: international lessons for England;Lister,2008

4. Patient complaints in Finland 2000–2004: a retrospective register study;Kuosmanen;Journal of Medical Ethics,2008

5. Institutional innovation and the handling of health complaints in New Zealand: an assessment;Dew;Health Policy,2001

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