1. Servitization of Business;Vandermerwe;European Management Journal,1988
2. Capturing the Value of Supplementary Services;Anderson;Harvard Business Review,1995
3. Make a Bundle Bundling;Ovans;Harvard Business Review,1997
4. Proactive Product Service Strategies;Frambach;Industrial Marketing Management,1997
5. Sourcing Preference Scale;Swift;Industrial Marketing Management,1994