Predicting Maintenance Contract Service Renewals using the Internet of Things and Customer Behaviors: A Supplier Perspective-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Predicting Maintenance Contract Service Renewals using the Internet of Things and Customer Behaviors: A Supplier Perspective

Published:2023-08-25 Issue: Volume: Page:211-215
ISSN:
Container-title:2023 11th International Conference on Traffic and Logistic Engineering (ICTLE)
language:
Short-container-title:

Author:

Prasetyo Yogi Tri¹,Completado Paul Dominic Ilagan²,Susanto Krisna Chandra³,Young Michael Nayat²,Persada Satria Fadil⁴,Ayuwati Irene Dyah⁵

Affiliation:

1. Yuan Ze University Chung-Li,International Bachelor Program in Engineering,Taoyuan,Taiwan

2. Mapúa University,School of Industrial Engineering and Engineering Management,Manila,Philippines

3. Yuan Ze University Chung-Li,Department of Industrial Engineering and Management,Taoyuan,Taiwan

4. Bina Nusantara University,BINUS Business School Undergraduate Program,Entrepreneurship Department,Jakarta,Indonesia

5. Institut Teknologi Telkom Surabaya,Department of Information System,Surabaya,Indonesia

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/10508731/10508732/10508878.pdf?arnumber=10508878

Reference17 articles.

1. Optimal decision making in a maintenance service operation

2. Harvard Business Review;Internet of things: science fiction or business fact?,2004

3. Proxy re-encryption enabled secure and anonymous IoT data sharing platform based on blockchain

4. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts

5. Relationship marketing: strategic and tactical implications

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP