Customer-focused adaptation in New York City hotels: exploring the perceptions of Japanese and Korean travelers

Author:

Heo Jin Kyeong,Jogaratnam Giri,Buchanan Polly

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference20 articles.

1. Marketing the United States to Korean travelers;Ahmed;Cornell Hotel and Restaurant Administration Quarterly,1994

2. Barsky, J.D., Labagh, R., 1992. A strategy for customer satisfaction. Cornell Hotel and Restaurant Administration Quarterly, 33, 32–37 & 40.

3. The effect of cultural orientation on the service timing preferences of customers in casual dining operations;Becker;International Journal of Hospitality Management,1999

4. Business Korea, 1991. The way of Korean traveling: Koreans are so strange. Business Korea, 9(2), 29.

5. The ugly Koreans are coming;Cho;Business Korea,1991

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