Do you feel angry when you are gossiped about? Understanding the mechanism underlying negative workplace gossip and service sabotage
Author:
Publisher
Elsevier BV
Reference72 articles.
1. Narcissistic leadership and behavioral cynicism in the hotel industry: the role of employee silence and negative workplace gossiping;Aboramadan;Int. J. Contemp. Hosp. Manag.,2021
2. How leaders exploited the frontline hospitality employees through distress and service sabotage?;Akram;J. Travel Tour. Mark.,2024
3. The NPI-16 as a short measure of narcissism;Ames;J. Res. Personal.,2006
4. Negative workplace gossip: its impact on customer service performance and moderating roles of trait mindfulness and forgiveness;Babalola;Int. J. Hosp. Manag.,2019
5. Learning from supervisor negative gossip: the reflective learning process and performance outcome of employee receivers;Bai;Hum. Relat.,2020
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