Exploring the relationship between satisfaction, trust and switching intention, repurchase intention in the context of Airbnb-Reference-Cited by-同舟云学术

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Exploring the relationship between satisfaction, trust and switching intention, repurchase intention in the context of Airbnb

Published:2018-01 Issue: Volume:69 Page:41-48
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Liang Lena Jingen,Choi Hwansuk Chris,Joppe Marion

Funder

Airbnb context can be assessed based on the transaction and the experience process as well as trust in the Airbnb company and its hosts

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference70 articles.

1. Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention;An;Serv. Bus.,2010

2. Structural equation modeling in practice: a review and recommended two-step approach;Anderson;Psychol. Bull.,1988

3. The mediating effect of satisfaction on consumers' switching intention;Antón;Psychol. Mark.,2007

4. The service provider switching model (SPSM) a model of consumer switching behavior in the services industry;Bansal;J. Serv. Res.,1999

5. EQS Structural Equations Program Manual;Bentler,1995

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