Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention

Author:

An Myungsook,Lee Chongho,Noh Yonghwi

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Business and International Management

Reference32 articles.

1. An M, Noh Y (2009) Airline customer satisfaction and loyalty: impact of in-flight service quality. Serv Bus Int J 3(3):293–307

2. Assael H (1995) Consumer behavior and marketing action, 5th edn. South-Western College Publishing, Cincinnati

3. Bauer RA (1960) Consumer behavior as risk taking. In: Hancock RS (ed) Proceedings of American Marketing Association, Chicago, IL, pp 389–398

4. Bruecknera J, Girvin R (2008) Airport noise regulation, airline service quality, and social welfare. Transp Res B 42(1):19–37

5. Chang D (2003) A comparative study of measuring air liners’ service quality. J Korean Soc Qual Manag 31(4):36–54

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