The double-edged sword effect of service recovery awareness of frontline employees: From a job demands-resources perspective-Reference-Cited by-同舟云学术

The double-edged sword effect of service recovery awareness of frontline employees: From a job demands-resources perspective

Published:2020-07 Issue: Volume:88 Page:102536
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Zhang Mo,Geng Ruoqi,Hong Zhisheng,Song Wenhao,Wang Wangshuai

Funder

National Natural Science Foundation of China

Foundation of Shanghai Science & Technology

China Postdoctoral Science Foundation

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

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