Analysis of hotel services by their symmetric and asymmetric effects on overall customer satisfaction: A comparison of market segments-Reference-Cited by-同舟云学术

Analysis of hotel services by their symmetric and asymmetric effects on overall customer satisfaction: A comparison of market segments

Published:2019-08 Issue: Volume:81 Page:83-93
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Davras Özgür,Caber Meltem^ORCID

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference53 articles.

1. A comparison of the symmetric and asymmetric relationships between product attributes’ performance and customer satisfaction;Albayrak;Anatolia: J. Tour. Res.,2015

2. Penalty-reward-Contrast analysis: a review of its application in customer satisfaction research;Albayrak;Total. Qual. Manag. Bus. Excell.,2013

3. The symmetric and asymmetric influences of destination attributes on overall visitor satisfaction;Albayrak;Curr. Issues Tour.,2013

4. Symmetric and asymmetric influences of service attributes: the case of fitness clubs;Albayrak;Manag. Leis.,2014

5. Prioritisation of the hotel attributes according to their influence on satisfaction: a comparison of two techniques;Albayrak;Tour. Manag.,2015

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