Symmetric and asymmetric influences of service attributes: the case of fitness clubs
Author:
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/13606719.2014.885711
Reference59 articles.
1. The Use of Importance-Performance Analysis as an Evaluative Technique in Adult Education
2. An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context
3. Strengthening the Satisfaction-Profit Chain
4. Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances
Cited by 13 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Quality and satisfaction in female fitness centers and the moderating roles of age and income: empirical evidence from Saudi Arabia;International Journal of Sports Marketing and Sponsorship;2023-06-19
2. CSIMG：顧客満足度アンケートに基づく可視化と企業課題順位付け手法の提案;Journal of Japan Society for Fuzzy Theory and Intelligent Informatics;2023-05-15
3. Looking beyond performance: understanding service quality through the importance-performance analysis;Sport Management Review;2022-11-16
4. SERVICE QUALITY RELEVANT ATTRIBUTES TOWARDS A FUTURE EXCELLENCE-BASED FITNESS CENTRE CLASSIFICATION IN RIO DE JANEIRO;International Journal for Quality Research;2022-07-28
5. Assessment of COVID-19 precautionary measures in sports facilities: A case study on a health club in Saudi Arabia;Journal of Building Engineering;2022-04
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3