A natural apology is sincere: Understanding chatbots' performance in symbolic recovery-Reference-Cited by-同舟云学术

A natural apology is sincere: Understanding chatbots' performance in symbolic recovery

Published:2023-01 Issue: Volume:108 Page:103387
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Zhang Jiemin^ORCID,Zhu Yimin,Wu Jifei^ORCID,Yu-Buck Grace Fang^ORCID

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference89 articles.

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2. Statista, 2022, Usage of chatbots that enable guests to make general inquiries, bookings, or similar services among travel and hospitality companies worldwide in 2020. Retrieved from 〈https://www.statista.com/statistics/1231768/travel-hospitality-companies-using-chatbots-worldwide/〉.

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