Influence of servicescape stimuli on word-of-mouth intentions: An integrated model to indigenous restaurants

Author:

Chao Ren-Fang,Fu Yi,Liang Chia-Hsiang

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference94 articles.

1. The effects of social-and self-motives on the intentions to share positive and negative word of mouth;Alexandrov;J. Acad. Mark. Sci.,2013

2. An integrated model of service experience, emotions, satisfaction, and price acceptance: an empirical analysis in the Chinese hospitality industry;Ali;J. Hosp. Mark. Manag.,2016

3. Communicative staging of the wilderness servicescape;Arnould;Serv. Ind. J.,1998

4. Marketing as exchange;Bagozzi;J. Mark.,1975

5. Servicescapes: the impact of physical surroundings on customers and employees;Bitner;J. Mark.,1992

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