If memory serves: The effect of restaurant servers’ memorization and muddling of orders

Author:

Seiter John S.,Weger Harry

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference82 articles.

1. Customer satisfaction in the restaurant industry: An experiment of the transaction-specific model;Andaleeb;J. Serv. Mark.,2006

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3. Best practice recommendations for designing and implementing experimental vignette methodology studies;Aguinis;Organ. Res. Methods,2014

4. Experimental vignette studies in survey research;Atzmüller;Methodol. Eur. J. Res. Methods Behav. Soc. Sci.,2010

5. Strategies of Buenos Aires waiters to enhance memory capacity in a real-life setting;Bekinschtein;Behav. Neurol.,2008

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