A comparative survey of the friendliness of online “help” in interactive information retrieval systems

Author:

Trenner Lesley

Publisher

Elsevier BV

Subject

Library and Information Sciences,Management Science and Operations Research,Computer Science Applications,Media Technology,Information Systems

Reference31 articles.

1. SCORPIO: A study of public users of Library of Congress information systems;Pritchard,1981

2. An experiment to assess the friendliness of error messages from interactive information retrieval systems;Buxton;Journal of Information Science,1987

3. How to win friends and influence people: Definitions of user-friendliness in interactive computer systems;Trenner;Journal of Information Science,1987

4. Online public access catalogs: The user interface;Hildreth,1982

5. Recent advances in user assistance;Relies,1981

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