How willing/unwilling are luxury hotels' staff to be empowered? A case of East Malaysia

Author:

Kele Andi Tamsang Binti Andi,Mohsin Asad,Lengler Jorge

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management

Reference63 articles.

1. Evidence of empowerment in hotel industry: The case of hotel front liners in Malaysia;Abdul Aziz,2011

2. To empower or not to empower your sales force? An empirical examination of the influence of leadership empowerment behavior on customer satisfaction and performance;Ahearne;Journal of Applied Psychology,2005

3. Psychological climate and psychological empowerment: An exploration in a luxury UK hotel group;Amenumey;Tourism and Hospitality Research,2008

4. Employee empowerment: Extent of adoption and influential factors;Baird;Personnel Review,2010

5. Self-efficacy: Toward a unifying theory of behavioral change;Bandura;Advances in Behaviour Research and Therapy,1978

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