Customer-service training in academic libraries-Reference-Cited by-同舟云学术

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Customer-service training in academic libraries

Published:1994-09 Issue:4 Volume:20 Page:219-222
ISSN:0099-1333
Container-title:The Journal of Academic Librarianship
language:en
Short-container-title:The Journal of Academic Librarianship

Author:

Arthur Gwen

Publisher

Elsevier BV

Subject

Library and Information Sciences,Education

Reference46 articles.

1. How Do You Manage?: Can Store Service Policy Fit a Library?;Anderson;Library Journal,1990

2. Dogs--or Stars?;DiMattia;RQ,1992

3. Getting Close to the Customer;Whitlatch;Journal of Academic Librarianship,1993

4. Customer Service: The Heart of the Library;Franklin;American Libraries,1993

5. Tune In for ALA's Teleconference on Customer Service;Franklin;American Libraries,1993

Cited by 12 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Rethinking customer service training: A curricular solution to a familiar problem;Journal of Access Services;2016-07-02

2. Old wine in a new bottle: customer orientation in librarianship;Reference Services Review;2014-08-05

3. Are You Being Served? Designing the Customer Service Curriculum;Public Services Quarterly;2014-07

4. Learning from Our Mistakes: Reflections on Customer Service and How to Improve It at the Reference Desk;College & Undergraduate Libraries;2013-04

5. The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries;Journal of Access Services;2011-10

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