The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries-Reference-Cited by-同舟云学术

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The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries

Published:2011-10 Issue:4 Volume:8 Page:157-189
ISSN:1536-7967
Container-title:Journal of Access Services
language:en
Short-container-title:Journal of Access Services

Author:

Bayer Jerrie,Llewellyn Steven

Publisher

Informa UK Limited

Subject

Library and Information Sciences

Link

http://www.tandfonline.com/doi/pdf/10.1080/10256018808623883

Reference9 articles.

1. Customer-service training in academic libraries

2. ChangingMinds.org. n.d.Mehrabian's communication study, Retrieved fromhttp://www.changingminds.org/explanations/behaviors/body_language/mehrabian

3. Customer Service Reader (Squidoo). n.d. Retrieved fromhttp://www.squidoo.com/CustomerServiceReader/

Cited by 5 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Customer care in selected academic libraries in Ghana;Information Development;2023-10-11

2. How Happy are They? Assessing Patron Satisfaction in Reference Delivery through a Continuous, Brief Survey;The Reference Librarian;2021-10-02

3. Service Philosophy Statements in Academic Libraries: A Qualitative Content Analysis;Public Services Quarterly;2018-04-03

4. Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk;Journal of Access Services;2016-04-02

5. Old wine in a new bottle: customer orientation in librarianship;Reference Services Review;2014-08-05

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