Impact of the introduction of service robots on consumer satisfaction: Empirical evidence from hotels
Author:
Publisher
Elsevier BV
Subject
Management of Technology and Innovation,Applied Psychology,Business and International Management
Reference73 articles.
1. Customer satisfaction, market share, and profitability: findings from Sweden;Anderson;J. Mark.,1994
2. Hotel efficiency: A bootstrapped metafrontier approach;Assaf;Int. J. Hosp. Manag.,2010
3. Attitudes of hotel customers towards the use of service robots in hospitality service encounters;Ayyildiz;Technol. Soc.,2022
4. Being better vs. being different: differentiation, competition, and pricing strategies in the Spanish hotel industry;Becerra;Tourism Manag.,2013
5. Big bad banks? The winners and losers from bank deregulation in the United States;Beck;J. Finance.,2010
Cited by 5 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Family-customer happiness and its impact on customer citizenship behavior: A study of parent–child consumption in robot restaurants;Tourism Management Perspectives;2024-09
2. Should government chatbots behave like civil servants? The effect of chatbot identity characteristics on citizen experience;Government Information Quarterly;2024-09
3. Exploring the emotional mechanism of consumer satisfaction in new energy vehicles: a dual-path model of intelligent and eco-friendly experiences;Frontiers in Psychology;2024-08-21
4. What drives tourists’ continuance intention to use ChatGPT for travel services? A stimulus-organism-response perspective;Journal of Retailing and Consumer Services;2024-05
5. Retail robots as sales assistants: how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour;Journal of Service Theory and Practice;2023-10-11
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3