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Customer acceptance of frontline social robots—Human-robot interaction as boundary condition

  • Published:2024-02 Issue: Volume:199 Page:123035
  • ISSN:0040-1625
  • Container-title:Technological Forecasting and Social Change
  • language:en
  • Short-container-title:Technological Forecasting and Social Change

Author:

Ding Bin,Li Yameng,Miah Shah,Liu Wei

Funder

Shandong Province Natural Science Foundation

Science and Technology Support Plan for Youth Innovation of Colleges and Universities of Shandong Province of China

Publisher

Elsevier BV

Subject

Management of Technology and Innovation,Applied Psychology,Business and International Management

Reference88 articles.

1. Exploring customers’ attitudes to the adoption of robots in tourism and hospitality;Abou-Shouk;J. Hosp. Tour. Technol.,2021

2. Customer acceptance of frontline service robots in retail banking: a qualitative approach;Amelia;J. Serv. Manag.,2022

3. Towards a theory of innovation in services;Barras;Res. Policy,1986

4. Examining the effects of robots’ physical appearance, warmth, and competence in frontline services: the humanness-value-loyalty model;Belanche;Psychol. Mark.,2021

5. The most human bot: female gendering increases humanness perceptions of bots and acceptance of AI;Borau;Psychol. Mark.,2021

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