The golden mean: Research on the mechanism of customer participation in employee service innovation-Reference-Cited by-同舟云学术

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The golden mean: Research on the mechanism of customer participation in employee service innovation

Published:2022-09 Issue: Volume:68 Page:103040
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Liu Dewen^ORCID,Han Shenghao^ORCID,Zhang Jieqiong

Publisher

Elsevier BV

Subject

Marketing

Reference100 articles.

1. To empower or not to empower your sales force? An empirical examination of the influence of leadership empowerment behavior on customer satisfaction and performance;Ahearne;J. Appl. Psychol.,2005

2. Leader behaviors and the work environment for creativity: perceived leader support;Amabile;Leader. Q.,2004

3. The journey from customer participation in service failure to co-creation in service recovery;Bagherzadeh;J. Retailing Consum. Serv.,2020

4. Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: the mediating role of customer affective commitment and perceived service quality;Bahadur;Cogent Bus. Manag.,2018

5. Social cognitive theory of self-regulation;Bandura;Organ. Behav. Hum. Decis. Process.,1991

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