Effectiveness of Organizational Change through Employee Involvement: Evidence from Telecommunications and Refinery Companies

Abstract

Organizational adaptability is paramount in today’s dynamic landscape, where the emergence of novel technologies, shifts in both internal and external business ecosystems, unexpected crises, and health pandemics remain constant potential challenges. Recent studies have extensively examined employee involvement through empowerment, participation, and teamwork as a pivotal result in facilitating organizational transformation. To ascertain these assumptions, data has been collected through the SurveyMonkey app over a couple of weeks, and then a Likert scale was used to codify the obtained data. Employing structural equation modeling with Smart PLS 4 software, we examine the impact of employee involvement and the intermediary function of humble leadership on the efficacy of organizational change in Côte d’Ivoire, utilizing a dataset comprising 412 employees from the telecommunications and refinery sectors. Our findings revealed positive effects on organizational change when employee involvement and a humble leadership approach were integrated. Additionally, secondary data from O2O interviews was used to draw conclusions and recommendations. Based on results and interviews, the authors have drawn a strategic roadmap to mitigate daily changes more efficiently. Our research identified constraints and suggested directions for future studies in this field.