That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance-Reference-Cited by-同舟云学术

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That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance

Published:2023-11 Issue: Volume:75 Page:103490
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Zhao Jingyou^ORCID,Hu Enhua,Han Mingyan^ORCID,Jiang Keshen,Shan Hongmei

Publisher

Elsevier BV

Subject

Marketing

Reference75 articles.

1. Ignoring the three-way interaction of digital orientation, Not-invented-here syndrome and employee’s artificial intelligence awareness in digital innovation performance: a recipe for failure;Arias-Pérez;Technol. Forecast. Soc. Change,2022

2. Customer incivility and employee well-being: testing the moderating effects of meaning, perspective taking and transformational leadership;Arnold;Work. Stress,2015

3. In pursuit of service encounter quality: will service-oriented high-performance work systems benefit high-contact service industries?;Asante;J. Retailing Consum. Serv.,2022

4. Development of a measure of workplace deviance;Bennett;J. Appl. Psychol.,2000

5. Automation processes in the port industry and union strategies: the case of Antwerp;Bottalico;New Global Stud.,2022

Cited by 5 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Steering the path to safer food: The role of transformational leadership in food services to combat against foodborne illness;Journal of Retailing and Consumer Services;2024-11

2. Challenging or Threatening? The Double-Edged Sword Effect of Intelligent Technology Awareness on Accountants’ Unethical Decision-Making;Journal of Business Ethics;2024-07-22

3. An empirical study on the dark side of service employees’ AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors;Journal of Retailing and Consumer Services;2024-07

4. Service employees’ STARA awareness and proactive service performance;Journal of Services Marketing;2024-03-22

5. The purpose of the company beyond its position in the market: The new agent of social development;Business Strategy & Development;2023-08-30

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