A social media analytics-based approach to customer-centric reverse logistics management of electronic devices: A case study on notebooks

Author:

Ahmadi SadraORCID,Shokouhyar Sajjad,Amerioun Motahare,Salehi Tabrizi Neda

Publisher

Elsevier BV

Subject

Marketing

Reference74 articles.

1. The role of digital marketing platforms on supply chain management for customer satisfaction and loyalty in small and medium enterprises (SMEs) at Indonesia;Adam;Int. J. Supply Chain Manag.,2020

2. Analyzing disposition decisions for sustainable reverse logistics: triple Bottom Line approach;Agrawal;Resour. Conserv. Recycl.,2019

3. Outsourcing decisions in reverse logistics: sustainable balanced scorecard and graph theoretic approach;Agrawal;Resour. Conserv. Recycl.,2016

4. The bright side of consumers' opinions of improving reverse logistics decisions: a social media analytic framework;Ahmadi;Int. J. Logist. Res. Appl.,2022

5. An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction;Alzoubi;Int. J. Prod. Qual. Manag.,2022

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