Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models
Author:
Funder
Deanship of Scientific Research, King Saud University
King Saud University
Publisher
Elsevier BV
Subject
Marketing
Reference100 articles.
1. Customer incivility and employees' outcomes in the hotel: testing the mediating role of emotional exhaustion;Alola;Tourism Manag. Perspect.,2019
2. Illusions in regression analysis;Armstrong;Int. J. Forecast.,2012
3. Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate;Bacile;J. Serv. Manag.,2020
4. How personality traits, employee incompetence and consumer similarity influence shoplifting behavior;Bai;J. Consum. Market.,2019
5. Dealing with customer incivility: the effects of managerial support on employee psychological well-being and quality-of-life;Baker;Int. J. Hospit. Manag.,2020
Cited by 16 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Cultural values and voice as determinants of customers' marketing research cooperation: A fuzzy set perspective;International Journal of Consumer Studies;2024-05
2. Do eco labels matter for green business strategy and sustainable consumption? A mixed method investigation on green products;Business Strategy and the Environment;2024-02-02
3. Unravelling the asymmetric effects of procurement practices on firm performance: A complexity theory approach to complementing fsQCA with NCA;Heliyon;2024-02
4. Customer misbehavior in access-based mobility services: An examination of prevention strategies;Journal of Business Research;2024-01
5. The dark side of going green: Dark triad traits predict organic consumption through virtue signaling, status signaling, and praise from others;Journal of Retailing and Consumer Services;2024-01
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3