Emotion and trust in virtual service assistant design for effective service recovery-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Emotion and trust in virtual service assistant design for effective service recovery

Published:2023-09 Issue: Volume:74 Page:103368
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Le Hoang Tran Phuoc Mai^ORCID,Park Jungkun,Lee Sangwoo

Publisher

Elsevier BV

Subject

Marketing

Reference93 articles.

1. The impact of service recovery evaluation on word-of-mouth intention: a moderated mediation model of overall satisfaction, household income and gender;Akinci;Tourism Manag. Perspect.,2019

2. Antecedents to satisfaction with service recovery;Andreassen;Eur. J. Market.,2000

3. An evaluation of cyber-bookshops: the WebQual method;Barnes;Int. J. Electron. Commer.,2001

4. Trustworthiness as a source of competitive advantage;Barney;Strat. Manag. J.,1994

5. Analysis of user satisfaction with online education platforms in China during the COVID-19 pandemic;Chen;Healthcare,2020

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Comprehending roles of virtual service assistant’s warmth and competence for service co-creation versus service recovery;Journal of Services Marketing;2024-08-13

2. Ethical marketing framework for metaverse simulated experiences of tourism (SET): An exploration of consumers’ aspirations and fears;Journal of Retailing and Consumer Services;2024-07

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP