The impact of service recovery evaluation on word-of-mouth intention: A moderated mediation model of overall satisfaction, household income and gender-Reference-Cited by-同舟云学术

The impact of service recovery evaluation on word-of-mouth intention: A moderated mediation model of overall satisfaction, household income and gender

Published:2019-07 Issue: Volume:31 Page:184-194
ISSN:2211-9736
Container-title:Tourism Management Perspectives
language:es
Short-container-title:Tourism Management Perspectives

Author:

Akinci Serkan^ORCID,Aksoy Safak

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management

Reference61 articles.

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