“I can get no e-satisfaction”. What analytics say? Evidence using satisfaction data from e-commerce
Author:
Funder
Science Foundation Ireland
Publisher
Elsevier BV
Subject
Marketing
Reference80 articles.
1. Revealing customers' satisfaction and preferences through online review analysis: the case of Canary Islands hotels;Ahani;J. Retailing Consum. Serv.,2019
2. Customer Satisfaction and word of mouth;Anderson;J. Serv. Res.,1998
3. Customer relationship management in retailing: a content analysis of retail trade journals;Anderson;J. Retailing Consum. Serv.,2007
4. Measuring tourist satisfaction: a factor-cluster segmentation approach;Andriotis;J. Vacat. Mark.,2008
5. k-means++: the advantages of careful seeding;Arthur,2007
Cited by 20 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Investigating how brand image and attitude mediate consumer susceptibility to eWOM and purchase intention: Comparing enterprise-owned vs. third-party online review websites using multigroup analysis;Journal of Retailing and Consumer Services;2024-11
2. Customer satisfaction of online purchases and repurchase intentions: the moderating role of return services;The International Review of Retail, Distribution and Consumer Research;2024-06-28
3. AI Integration in E-Commerce Wishlists;Advances in Marketing, Customer Relationship Management, and E-Services;2024-04-05
4. LLMs in e-commerce: A comparative analysis of GPT and LLaMA models in product review evaluation;Natural Language Processing Journal;2024-03
5. Customer satisfaction in the pet food subscription-based online services;Electronic Commerce Research;2024-01-12
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3