The way to generate customer citizenship behavior with customer experience-Reference-Cited by-同舟云学术

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The way to generate customer citizenship behavior with customer experience

Published:2024-01 Issue: Volume:76 Page:103608
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Le Hoang Tran Phuoc Mai^ORCID,Kim Dongyoup,Park Jungkun^ORCID

Publisher

Elsevier BV

Subject

Marketing

Reference92 articles.

1. A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: the role of ethical standard and value relevance;Abdelmoety;J. Retailing Consum. Serv.,2022

2. Winning strategies for customer loyalty in the sharing economy: a mixed-methods study;Akhmedova;J. Bus. Res.,2020

3. The future of marketing analytics in the sharing economy;Akter;Ind. Market. Manag.,2022

4. Value co-creation and customer citizenship behavior;Assiouras;Ann. Tourism Res.,2019

5. Behavioural responses to customer satisfaction: an empirical study;Athanassopoulos;Eur. J. Market.,2001

Cited by 8 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Unveiling the drivers of satisfaction in mobile trading: Contextual mining of retail investor experience through BERTopic and generative AI;Journal of Retailing and Consumer Services;2025-01

2. The ethical edge: Unveiling the power of virtuousness in retailing from employees’ perspectives;Journal of Retailing and Consumer Services;2024-11

3. Diffusion of innovation in direct-to-avatar (D2A): A study of immersive communication and branding in the metaverse;Computers in Human Behavior;2024-09

4. Warm Hearts, Happy Lodgings: How Peer-To-Peer Accommodation Micro-Entrepreneurs Can Foster Sharing Citizenship Behavior;Journal of Hospitality & Tourism Research;2024-07-30

5. Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator;Journal of Retailing and Consumer Services;2024-07

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