Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth-Reference-Cited by-同舟云学术

Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth

Published:2024-07 Issue: Volume:79 Page:103867
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Shahzad Muhammad Farrukh^ORCID,Xu Shuo,An Xin,Javed Iqra

Funder

National Natural Science Foundation of China

Publisher

Elsevier BV

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