How trust mediate the effects of perceived justice on loyalty: A study in the context of automotive recall in China-Reference-Cited by-同舟云学术

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How trust mediate the effects of perceived justice on loyalty: A study in the context of automotive recall in China

Published:2021-01 Issue: Volume:58 Page:102322
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Liu Yang,Cheng Peng,Ouyang Zhe

Funder

Fundamental Research Funds for the Central Universities

National Natural Science Foundation of China

Humanities and Social Science Fund of Ministry of Education of China

Publisher

Elsevier BV

Subject

Marketing

Reference73 articles.

1. Managing service recovery experience: effects of the forgiveness for older consumers;Babin;J. Retailing Consum. Serv.,2020

2. The journey from customer participation in service failure to co-creation in service recovery;Bagherzadeh;J. Retailing Consum. Serv.,2020

3. Pharmaceutical product recalls: category effects and competitor response;Bala;Mar. Sci.,2017

4. Halo (spillover) effects in social media: do product recalls of one brand hurt or help rival brands?;Borah;J. Market. Res.,2016

5. Tourists' satisfaction judgments: an investigation of emotion, equity, and attribution;Chang;J. Hospit. Tourism Res.,2008

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1. Implementing multi-attribute utility theory in service recovery: An operational management perspective on online retailing;Journal of Retailing and Consumer Services;2024-11

2. Effects of perceived value dimensions on customer brand loyalty towards luxury cars;Rajagiri Management Journal;2024-06-13

3. Understanding the impact of artificial intelligence on the justice of charitable giving: The moderating role of trust and regulatory orientation;Journal of Consumer Behaviour;2024-06-02

4. Consumer Trust: Meta-Analysis of 50 Years of Empirical Research;Journal of Consumer Research;2024-05-15

5. Build trust, they will come: the case of casino high rollers!;International Journal of Contemporary Hospitality Management;2024-02-05

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