Distinguishing between the impact of social media public and private compliments on customers’ future service recovery expectations-Reference-Cited by-同舟云学术

Distinguishing between the impact of social media public and private compliments on customers’ future service recovery expectations

Published:2021-05 Issue: Volume:60 Page:102448
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Bozkurt Sıddık,Gligor David

Publisher

Elsevier BV

Subject

Marketing

Reference97 articles.

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