Understanding the user satisfaction and loyalty of customer service chatbots
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference93 articles.
1. E-commerce logistics service quality: customer satisfaction and loyalty;Akıl;J. Electron. Commer. Org.,2022
2. An extension of Delone and McLean IS success model with self-efficacy: online learning usage in Yemen;Aldholay;International Journal of Information and Learning Technology,2018
3. The impact of e-service quality and e-loyalty on online shopping: moderating effect of e-satisfaction and e-trust;Al-dweeri;Int. J. Market. Stud.,2017
4. Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty;Amin;Int. J. Bank Market.,2016
5. Toward the E-Loyalty of Digital Library Users: Investigating the Role of E-Service Quality and E-Trust in Digital Economy;Anser,2021
Cited by 75 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Online and offline delivery qualities: O2O satisfaction and loyalty through technology acceptance model;Journal of Retailing and Consumer Services;2025-01
2. Consumers’ usage of errand delivery services: The effects of service quality and consumer perception;Journal of Retailing and Consumer Services;2024-11
3. Factors influencing recommendations for women's clothing satisfaction: A latent dirichlet allocation approach using online reviews;Journal of Retailing and Consumer Services;2024-11
4. Pathways linking expectations for AI chatbots to loyalty: A moderated mediation analysis;Technology in Society;2024-09
5. Customer perception, integration behavior, and loyalty of internet of things enterprises;Technology in Society;2024-09
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3