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Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market

  • Published:2014-03 Issue:2 Volume:21 Page:118-129
  • ISSN:0969-6989
  • Container-title:Journal of Retailing and Consumer Services
  • language:en
  • Short-container-title:Journal of Retailing and Consumer Services

Author:

Demirci Orel Fatma,Kara Ali

Publisher

Elsevier BV

Subject

Marketing

Reference83 articles.

1. Impact of service quality, trust, and customer on satisfaction on customers' loyalty;Akbar;ABAC Journal,2009

2. Structural equation modeling in practice: a review and recommended two-step approach;Anderson;Psychological Bulletin,1988

3. Exploring customers' perceptions in creating and delivering value technology-based self-service;Anitsal;Services Marketing Quarterly,2006

4. Behavioral responses to customer satisfaction: an empirical study;Athanassopoulos;European Journal of Marketing,2000

5. An empirical assessment of the SERVQUAL scale;Babakus;Journal of Business Research,1992

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1. Customer loyalty: A refined conceptualization, measurement, and model;Journal of Retailing and Consumer Services;2024-11

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3. How does customer satisfaction change after hotels start using self-service kiosks?;International Journal of Hospitality Management;2024-09

4. A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Study;Journal of Theoretical and Applied Electronic Commerce Research;2024-07-30

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