Customer integration within service development—A review of methods and an analysis of insitu and exsitu contributions

Author:

Edvardsson Bo,Kristensson Per,Magnusson Peter,Sundström Erik

Publisher

Elsevier BV

Subject

Management of Technology and Innovation,General Engineering

Reference44 articles.

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2. Bergvall-Kåreborn, B., Ihlström Eriksson, C., Ståhlbröst, A., Svensson, J., 2009. A milieu for innovation: defining living labs. In: Proceedings of the ISPIM Innovation Symposium, New York City, USA, p. 12.

3. A TRIZ-based method for new service design;Chai;Journal of Service Research,2005

4. Supplier involvement and manufacturing flexibility;Chang;Technovation,2006

5. Hollywood wives revisited: a study of customer involvement in the XC90 project at Volvo cars;Dahlsten;European Journal of Innovation Management,2004

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