1. Gearing total quality into small-and medium-sized hotels in North Cyprus;Arasli;Journal of Small Business Management,2002
2. Hotel chains awaken to the value of the supply chain;Atkinson;Purchasing,2006
3. A supply chain's voyage to world class;Avery;Purchasing,2006
4. Listening to the customer—the concept of a service-quality information system;Berry;Sloan Management Review,1997
5. Application of knowledge management technology in customer relationship management;Bose;Knowledge and Process Management,2003