1. Alcaíno, P., Torres, M.P., 2017. Estudio: Satisfacción usuaria en sistemas de transporte público. Informe Resultados Grupos Focales. Informe Final para BRT+ Centre of Excellence, Santiago (in Spanish).
2. Effect of critical incidents on public transport satisfaction and loyalty: an ordinal Probit SEM-MIMIC approach;Allen;Transportation,2018
3. Modelling service-specific and global transit satisfaction under travel and user heterogeneity;Allen;Transp. Res. Part A: Policy Practice,2018
4. Understanding public transport satisfaction: using Maslow’s hierarchy of (transit) needs;Allen;Transp. Policy,2019
5. Effect of a major network reform on bus transit satisfaction;Allen;Transp. Res. Part A: Policy Practice,2019