Measuring the quality of service for passengers on the hellenic railways-Reference-Cited by-同舟云学术

Measuring the quality of service for passengers on the hellenic railways

Published:2008-01 Issue:1 Volume:42 Page:48-66
ISSN:0965-8564
Container-title:Transportation Research Part A: Policy and Practice
language:en
Short-container-title:Transportation Research Part A: Policy and Practice

Author:

Nathanail Eftihia

Publisher

Elsevier BV

Subject

Management Science and Operations Research,Transportation,Civil and Structural Engineering

Reference27 articles.

1. Aristotle University of Thessaloniki (AUTh), 2000. Deliverable 1 of the Research Programme “Quality control system for the provided passenger services by the Hellenic Railways”. Hellenic Railways SA, Thessaloniki.

2. CER, 2004. Implementation of the Charter on Rail Passenger Services in Europe, Progress Report, November 2004.

3. Cuseta, M., 1999. Marketing Strategies in AVE. Rail International, September–October 1999, pp. 259–262.

4. Customer Charter SMRT, 2000. Singapore (www.smrt.sg).

5. European Committee for Standardization (CEN), 2002. Transportation – Logistics and services – public passenger transport – service quality definition, targeting and measurement.

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