Complaint voicing by industrial buyers-Reference-Cited by-同舟云学术

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Complaint voicing by industrial buyers

Published:1984-05 Issue:2 Volume:13 Page:93-99
ISSN:0019-8501
Container-title:Industrial Marketing Management
language:en
Short-container-title:Industrial Marketing Management

Author:

Barksdale Hiram C.,Powell Terry E.,Hargrove Earnestine

Publisher

Elsevier BV

Subject

Marketing

Reference21 articles.

1. Consumers Complain—Does Business Respond?;Andreasen;Harvard Business Review,1977

2. Experimental Study of Industrial Buyer Behavior;Cordozo;Journal of marketing Research,1971

3. Industrial Buyers' Choice Strategies: A Protocol Analysis;Crow;Journal of Marketing Research,1980

4. Research Perspectives on Consumer Complaining Behavior;Day,1980

5. Conjoint Measurement for Quantifying Judgmental Data;Green;Journal of Marketing Research,1971

Cited by 13 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Scheduling of Nonconforming Devices: The Case of a Company in the Automotive Sector;Operational Research;2018

2. Attribute Importance in Determining Industrial Buyer Satisfaction;Proceedings of the 1992 Academy of Marketing Science (AMS) Annual Conference;2014-11-06

3. Customer response to dissatisfaction: A synthesis of literature and conceptual framework;Industrial Marketing Management;2011-01

4. Customer satisfaction in industrial markets: dimensional and multiple role issues;Journal of Business Research;2001-04

5. Un cadre conceptuel d'analyse du comportement de réclamation;Recherche et Applications en Marketing (French Edition);2001-03

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