Predictors and outcomes of consumer deception in hotel reviews: The roles of reviewer type and attribution of service failure

Author:

Akhtar Naeem,Ahmad Wasim,Siddiqi Umar Iqbal,Akhtar Muhammad Nadeem

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management

Reference68 articles.

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4. Structural equation modeling in practice: A review and recommended two-step approach;Anderson;Psychological Bulletin,1988

5. Misreading of consumer dissatisfaction in online product reviews: Writing style as a cause for bias;Antioco;International Journal of Information Management,2018

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